Refund policy
Return & Refund Policy
At Straye Grounds, many of our products are roasted or made to order specifically for you. Because of the nature of these products, we’re unable to accept general returns or exchanges for change of mind, sizing preferences, or other non-defective items.
Coffee
For food safety reasons, coffee is final sale and cannot be returned or exchanged.
If your coffee arrives damaged, incorrect, or there is an issue with your order, please contact us within 5 business days of delivery so we can review the issue.
Apparel
Our apparel is made to order. Because each piece is produced specifically after your order is placed, we do not accept returns or exchanges for sizing, color preference, or change of mind.
Please review product details and sizing information carefully before ordering.
If your item arrives damaged, defective, or incorrect, contact us within 5 business days of delivery with your order number and photos of the issue.
Mugs
Our mugs are also made to order and are not eligible for general returns or exchanges.
If your mug arrives damaged, defective, or incorrect, contact us within 5 business days of delivery with your order number and photos so we can review the issue and arrange an appropriate resolution.
Order Changes & Cancellations
Because orders may enter roasting or production shortly after being placed, changes and cancellations are not guaranteed.
If you need to request a change or cancellation, contact us as soon as possible. We’ll do our best to help if production has not yet begun.
Refunds & Replacements
Approved refunds will be issued to the original payment method.
When an item qualifies for replacement due to damage, defect, or fulfillment error, the replacement will be for the same item originally ordered whenever possible.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Contact Us
For questions or concerns about an order, contact: